Refund policy

REFUND POLICY

At BRAVI, we strive for excellence in every accessory we craft. We understand that fit and style are personal, and we are committed to making your shopping experience as seamless as our designs.

7-DAY RETURN WINDOW
We offer a 7-day return and exchange policy. You have 7 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

12-HOUR SUPPORT PROMISE
Any concerns? Our team is standing by. We guarantee a response within 12 hours to any inquiry sent to korfwang@outlook.com. We believe in efficient communication and will work tirelessly to resolve any issues you may have.

HOW TO START A RETURN
To start a return, contact us at korfwang@outlook.com. If your return is accepted, we will send you instructions on how and where to send your package. 

Note: Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING FEES
Unless the item is defective or incorrect upon arrival, customers are responsible for the return shipping costs. We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

REFUNDS
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 7 business days.